Hire virtual assistants and support staff in India, powered by Mira AI.

Open the role with the function, tools, seniority and timezone or shift coverage you need. Mira AI drafts the job description and scorecard, the role reaches our candidate community, and every application is scored against your scorecard as it arrives. You review the ranked shortlist, and when you are ready to offer, Wisemonk employs the person on your behalf so you do not need an Indian entity.

Any of them. Virtual and executive assistants, customer support, technical support, back office and data operations, customer success and operations coordination are the areas we hire for most. Roles outside those, from content moderation to order management, can be opened the same way; the scorecard is built from your brief, not from a fixed list.

It depends on seniority, the function and the city. India is one of the most cost-effective places in the world for support and admin talent, and a technical support engineer is benchmarked differently from a first-line agent. When you post a role, we check your salary band against our own payroll data and tell you before it goes live whether the band will fill it. On top of salary, employer costs in India include provident fund and gratuity, which Wisemonk carries as the legal employer.

Applications start arriving as soon as the role is live, and Mira AI scores them as they come in. Support and admin roles often have shorter notice periods than technical ones, so many candidates can start within weeks; senior hires may serve up to 90 days. Filter for shorter notice when the start date matters most.

Mira AI scores each application against the scorecard you wrote, which for these roles usually means the tools they have used, the channels or queues they have run, and the volume and quality they have handled. Every score comes with the reasoning behind it. You still run your own interviews, and a live ticket, a written response test or a scheduling scenario tells you more than the tools listed on a CV.

Yes, and this is one of the most common reasons companies hire support in India. Partial overlap is easy to staff, and full-shift or night coverage for US hours is available, though it draws from a smaller pool at a premium. Set the coverage you need when you open the role and only candidates who accept it apply.

Yes. Open several roles with the shift pattern you need and build coverage across time zones with your existing team. Wisemonk employs each person the same way, so a distributed support rota does not need an entity or a BPO contract on your side.

No. Wisemonk becomes the legal employer, holds the employment contract, runs payroll, and handles provident fund, gratuity, ESI and income tax withholding. You direct the work day to day. If you already have an Indian entity, you can employ the person on it instead. That is decided at offer stage, not when you post.

Indian law looks at how the work is directed, not at what the contract is called. Support and admin roles are usually directed daily and use your systems, which makes a contractor arrangement risky and harder to hold accountable. Employment through Wisemonk removes that risk without needing your own entity.

The same way it would be for any employee. The employment contract Wisemonk signs on your behalf includes confidentiality and data-handling terms, and you control which systems and accounts the person can access. Support roles touch customer data daily, and employment gives you clearer accountability over it than a contractor arrangement.

Roughly six to nine years, owning a support function or running a team, setting process and quality standards, and handling the escalations others cannot. Titles inflate in the Indian market, so write the scope you need into the scorecard rather than relying on the job title on a CV.

Yes. Screen candidates with Mira AI and export them into your own system, or run the whole process here. Candidates from your careers page, a referral or another job board get scored against the same scorecard as ours.