Build a High-Performance CX Team in India

AI automates 80% of support; trained specialists handle the rest, fully yours, not outsourced.

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Trusted by 500+ Global Companies

Customers today expect instant, accurate, personalized support across every channel

But most teams are stretched thin - spikes in volume, inconsistent responses, rising support costs, and burnt-out agents.

We fix this by building your own CX capability in India, powered by AI + human specialists

You stay fully in control: your tools, your workflows, your policies.
We handle hiring, compliance, payroll, and operational setup through EOR.

You get a world-class CX team built inside your company, without the cost and chaos of outsourcing or BPOs.

What You Get

A team that behaves like an internal CX powerhouse, just augmented, automated, and tightly controlled.

AI Agent

Handles ~80% of Support Load

Answers powered by your help center + internal documents

Automated workflows: refunds, replacements, cancellations, account updates

Billing & payment issue resolution

Product troubleshooting and pre-sales support

KYC reminders and verification workflows (fintech)

Omni-channel coverage: chat, email, WhatsApp, voice, social

Consistent brand tone and accurate responses at scale

Human CX Specialists

Final 20%

Complex troubleshooting

Complaints & escalations

Policy-driven exceptions

High-value customer conversations

Sensitive workflows requiring judgment

Quality Assurance + Reporting

Automated + human QA

Accuracy tracking and model improvement

Weekly insights: resolution rates, deflection %, SLA performance

Clear split of AI vs human workload

Before vs After

Before

Large teams needed to manage volume

Inconsistent responses across channels

Peak-hour delays

High cost per ticket

Manual, repetitive work everywhere

After

80% automated resolution

Instant omni-channel responses

Higher CSAT, stable SLAs

Predictable and lower support cost

Humans only for genuinely complex cases

Use Cases We Cover

Account & Access

Billing & Payments

Failed charges, refunds, invoices, subscription changes

Orders & Deliveries

Tracking, returns, exchanges, delays, cancellations

Product Support

Troubleshooting, onboarding, setup, integrations

Policies & Compliance

Refund policies, KYC support, document status updates

General Support

Pre-purchase questions, warranties, scheduling

All workflows follow your policies, tone, SLAs, and tools.

Omni-Channel Coverage

Your CX team responds consistently across all channels

Live Chat

Voice & IVR

Social Channels

Support Portals

E-commerce Chat

How It Works

Assist Mode

Connect helpdesk, CRM, and knowledge sources
Configure workflows, guardrails, brand tone
Simulate responses for accuracy
AI drafts responses; your CX specialists approve

Automated Resolution

AI handles verified categories end-to-end
Complex queries route to humans
Daily accuracy checks and tuning
Weekly performance report covering eflection, SLA gains, workload split

Pricing Options

Custom pricing depends on channels, ticket volume, complexity, and specialist experience.

Hybrid AI + Human Team

Predictable monthly cost for a complete CX capability. Ideal for high-volume, multi-channel support.

Best for scaling support operations

Recommended

AI-Only Resolution Pricing

Usage-based or per-resolution pricing for automation-heavy workflows.

Pay only for what you automate

Recommended

Human-Only CX Team

Build your own India CX team through EOR with an optional AI upgrade path.

Full control, flexible AI add-on

Recommended

See Your AI-Augmented CX Team in Action

Book a 20-minute walkthrough to see how your support operation can scale instantly with a hybrid of AI + trained CX experts, inside your company.

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