Build a High-Performance CX Team in India
AI automates 80% of support; trained specialists handle the rest, fully yours, not outsourced.
Trusted by 300+ Global Companies
Customers today expect instant, accurate, personalized support across every channel
But most teams are stretched thin — spikes in volume, inconsistent responses, rising support costs, and burnt-out agents.
We fix this by building your own CX capability in India, powered by AI + human specialists
- You stay fully in control: your tools, your workflows, your policies.
- We handle hiring, compliance, payroll, and operational setup through EOR.
You get a world-class CX team built inside your company, without the cost and chaos of outsourcing or BPOs.
What You Get
A team that behaves like an internal CX powerhouse, just augmented, automated, and tightly controlled.
AI Agent
Handles ~80% of Support Load
- Answers powered by your help center + internal documents
- Automated workflows: refunds, replacements, cancellations, account updates
- Billing & payment issue resolution
- Product troubleshooting and pre-sales support
- KYC reminders and verification workflows (fintech)
- Omni-channel coverage: chat, email, WhatsApp, voice, social
- Consistent brand tone and accurate responses at scale
Human CX Specialists
Final 20%
- Complex troubleshooting
- Complaints & escalations
- Policy-driven exceptions
- High-value customer conversations
- Sensitive workflows requiring judgment
Quality Assurance + Reporting
Automated + human QA
- Accuracy tracking and model improvement
- Weekly insights: resolution rates, deflection %, SLA performance
- Clear split of AI vs human workload
Before vs After
Before
- Volume Large teams needed to manage volume
- Consistency Inconsistent responses across channels
- Speed Peak-hour delays
- Cost High cost per ticket
- Work Manual, repetitive work everywhere
After
- Volume 80% automated resolution
- Consistency Instant omni-channel responses
- Speed Higher CSAT, stable SLAs
- Cost Predictable and lower support cost
- Work Humans only for genuinely complex cases
Use Cases
All workflows follow your policies, tone, SLAs, and tools.
Account & Access
Login issues, profile changes, verification steps
Billing & Payments
Failed charges, refunds, invoices, subscription changes
Orders & Deliveries
Tracking, returns, exchanges, delays, cancellations
Product Support
Troubleshooting, onboarding, setup, integrations
Policies & Compliance
Refund policies, KYC support, document status updates
General Support
Pre-purchase questions, warranties, scheduling
Omni-Channel Coverage
Your CX team responds consistently across all channels
How It Works
Assist Mode
• Connect helpdesk, CRM, and knowledge sources • Configure workflows, guardrails, brand tone • Simulate responses for accuracy • AI drafts responses; your CX specialists approve
Automated Resolution
• AI handles verified categories end-to-end • Complex queries route to humans • Daily accuracy checks and tuning • Weekly performance report covering deflection, SLA gains, workload split
Pricing Options
Custom pricing depends on channels, ticket volume, complexity, and specialist experience.
Hybrid AI + Human Team
Predictable monthly cost for a complete CX capability. Ideal for high-volume, multi-channel support.
AI-Only Resolution Pricing
Usage-based or per-resolution pricing for automation-heavy workflows.
Human-Only CX Team
Build your own India CX team through EOR with an optional AI upgrade path.
See Your AI-Augmented CX Team in Action
Book a 20-minute walkthrough to see how your support operation can scale instantly with a hybrid of AI + trained CX experts, inside your company.
