HR Ops Associate
About Wisemonk
Wisemonk is a leading Employer of Record (EOR) service provider in India, empowering global companies to directly hire top-tier Indian talent without establishing local subsidiaries. Our innovative platform facilitates seamless employment, payroll, and equipment procurement services, backed by expert support and cutting-edge technology.
Role Overview
We’re looking for a sharp and empathetic HR Operations Associate to handle all employee concerns via Intercom. You’ll be the first line of response for hundreds of employees across India — ensuring their questions, issues, and requests are resolved quickly, accurately, and with a human touch.
Key Responsibilities
- Own and manage all employee tickets on Intercom — from payroll queries to policy clarifications
- Ensure 100% resolution with clear communication and quick turnaround time
- Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
- Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes
- Track response and resolution time; identify ways to reduce them
- Maintain a helpful, professional tone in all interactions
What We’re Looking For
- Excellent written and verbal communication
- High ownership mindset — you don’t let issues linger
- Ability to grasp HR/payroll nuances quickly
- Strong coordination and follow-through
- 0–1 years experience; freshers welcome if academically strong and fast learners
Why Join Wisemonk
- Be part of a high-growth team reimagining global employment
- Work with speed, precision, and extreme ownership
- Learn fast, grow fast — and make a real impact
This is a work-from-office role based at our vibrant headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.