Customer Success Manager

Job Overview

About the role

We're looking for a Customer Success Manager to join our SaaS team in a US-based role. You'll be the primary point of contact for a portfolio of customers, ensuring they achieve their goals with our platform and driving long-term retention and growth. This position requires US-hours availability to support our customer base effectively.

What you'll do

• Onboard new customers and guide them through implementation and best practices
• Serve as the main point of contact for assigned accounts, building strong relationships with key stakeholders
• Monitor customer health metrics and identify at-risk accounts early
• Conduct regular check-ins and business reviews to understand customer needs and objectives
• Collaborate with product and support teams to resolve issues and gather customer feedback
• Identify upsell and expansion opportunities within your portfolio
• Document customer interactions and maintain accurate records in our CRM
• Contribute to customer success processes and best practices

What we're looking for

• 2+ years of customer success, account management, or similar customer-facing role
• Proven track record of improving retention and identifying expansion opportunities
• Strong communication and relationship-building skills
• Ability to manage multiple accounts and prioritize effectively
• Proficiency with CRM systems and data analysis
• Problem-solving mindset with a customer-first approach
• Comfortable working in a fast-paced SaaS environment
• US-hours availability for customer engagement and team collaboration