---
title: "Customer Success Manager at Wisemonk | Wisemonk Remote Jobs"
url: https://www.wisemonk.io/remote-jobs/job_01M667T4W1FBJ3YDYNGNBZG35C
lang: en
---

[Wisemonk](https://www.wisemonk.io/)

[Hire with Wisemonk](https://talent.wisemonk.io/)

Wisemonk

# Customer Success Manager

## Job Summary

- Full-time
- Remote

[Apply now](https://talent.wisemonk.io/jobs/job_01M667T4W1FBJ3YDYNGNBZG35C)

today

[LinkedIn](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M667T4W1FBJ3YDYNGNBZG35C%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3Djob_share) [X](https://twitter.com/intent/tweet?text=Customer%20Success%20Manager%20at%20Wisemonk&url=https%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M667T4W1FBJ3YDYNGNBZG35C%3Futm_source%3Dx%26utm_medium%3Dsocial%26utm_campaign%3Djob_share) [WhatsApp](https://wa.me/?text=Customer%20Success%20Manager%20at%20Wisemonk%20%E2%80%94%20https%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M667T4W1FBJ3YDYNGNBZG35C%3Futm_source%3Dwhatsapp%26utm_medium%3Dsocial%26utm_campaign%3Djob_share) [Email](mailto:?subject=Customer%20Success%20Manager%20at%20Wisemonk&body=Thought%20this%20might%20interest%20you%3A%0A%0Ahttps%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M667T4W1FBJ3YDYNGNBZG35C%3Futm_source%3Demail%26utm_medium%3Demail%26utm_campaign%3Djob_share)

## Job Overview

### About the role

We're looking for a Customer Success Manager to join our SaaS team in a US-based role. You'll be the primary point of contact for a portfolio of customers, ensuring they achieve their goals with our platform and driving long-term retention and growth. This position requires US-hours availability to support our customer base effectively.

### What you'll do

- Onboard new customers and guide them through implementation and best practices
- Serve as the main point of contact for assigned accounts, building strong relationships with key stakeholders
- Monitor customer health metrics and identify at-risk accounts early
- Conduct regular check-ins and business reviews to understand customer needs and objectives
- Collaborate with product and support teams to resolve issues and gather customer feedback
- Identify upsell and expansion opportunities within your portfolio
- Document customer interactions and maintain accurate records in our CRM
- Contribute to customer success processes and best practices

### What we're looking for

- 2+ years of customer success, account management, or similar customer-facing role
- Proven track record of improving retention and identifying expansion opportunities
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and prioritize effectively
- Proficiency with CRM systems and data analysis
- Problem-solving mindset with a customer-first approach
- Comfortable working in a fast-paced SaaS environment
- US-hours availability for customer engagement and team collaboration

[Apply now](https://talent.wisemonk.io/jobs/job_01M667T4W1FBJ3YDYNGNBZG35C)

## About Company

Wisemonk