--- title: "System Engineer - Band C at Cutter Group | Wisemonk Remote Jobs" url: https://www.wisemonk.io/remote-jobs/job_01M0VMFNXK32FTE15JJHFTF3VD lang: en --- [Wisemonk](https://www.wisemonk.io/) [Hire with Wisemonk](https://talent.wisemonk.io/) Cutter Group # System Engineer - Band C ## Job Summary - Full-time - Remote (India) [Apply now](https://talent.wisemonk.io/jobs/job_01M0VMFNXK32FTE15JJHFTF3VD) 2 months ago [LinkedIn](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M0VMFNXK32FTE15JJHFTF3VD%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3Djob_share) [X](https://twitter.com/intent/tweet?text=System%20Engineer%20-%20Band%20C%20at%20Cutter%20Group&url=https%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M0VMFNXK32FTE15JJHFTF3VD%3Futm_source%3Dx%26utm_medium%3Dsocial%26utm_campaign%3Djob_share) [WhatsApp](https://wa.me/?text=System%20Engineer%20-%20Band%20C%20at%20Cutter%20Group%20%E2%80%94%20https%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M0VMFNXK32FTE15JJHFTF3VD%3Futm_source%3Dwhatsapp%26utm_medium%3Dsocial%26utm_campaign%3Djob_share) [Email](mailto:?subject=System%20Engineer%20-%20Band%20C%20at%20Cutter%20Group&body=Thought%20this%20might%20interest%20you%3A%0A%0Ahttps%3A%2F%2Fwww.wisemonk.io%2Fremote-jobs%2Fjob_01M0VMFNXK32FTE15JJHFTF3VD%3Futm_source%3Demail%26utm_medium%3Demail%26utm_campaign%3Djob_share) ## Job Overview ### About the role System Engineer Band C About the Company: Cutter Group is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting-edge expertise in providing sustainable, cost-effective solutions and services that optimize IT infrastructure performance. Headquartered in the UK with subsidiaries in the Netherlands and Cyprus, we serve education, government, financial services and other sectors worldwide. Since 2005 we’ve deployed and managed over 40,000 desktops and delivered extensive virtualized server environments. Our architects and engineers are recognized experts who support large-scale, complex deployments and offer remote deployment and management globally. About the Role: We are looking for a System Engineer with 6+ years of experience who provides advanced technical support across Cutter Group’s customer environments, with a focus on infrastructure platforms, virtualization, cloud services, and similar solutions. Working via the service desk platform, the postholder is responsible for taking ownership of tickets, maintaining clear and proactive communication with users, resolving issues wherever possible at first contact, and escalating appropriately when required. The postholder is expected to deal with incident management and prevention, service requests, contribute to problem management, and handle escalations from the team. Operating across diverse customer environments, the System Engineer plays a key role in maintaining service stability and supporting the smooth operation of customer infrastructure. Roles & Responsibilities: - Independently own and resolve complex, high‑impact technical incidents across infrastructure, cloud, virtualisation, and networking platforms. - Act as technical lead for major incidents within scope, coordinating investigation, resolution activities, and communications. - Make technical decisions on solution design and remediation approaches within the role’s extended scope. - Ensure escalations to 3rd Line or vendors are technically validated, complete, and necessary. - Drive long‑term service stability by identifying systemic issues and leading preventative and improvement initiatives. - Act as a technical point of contact for key or high‑impact customers during complex incidents or outages. - Manage vendor escalations to ensure effective technical engagement, timely progress, and clear communication. - Review and assure the quality of complex technical work undertaken within the team. - Lead the creation of advanced technical documentation, standards, and internal guidance to improve consistency and reduce repeat incidents. - Deliver training to less experienced team members to display a measurable up-skilling of the department. Role Accountabilities: - Accountable for the technical accuracy, design appropriateness, and outcomes of complex solutions delivered within the role’s extended scope. - Accountable for end‑to‑end ownership of major and complex incidents through to resolution. - Accountable for ensuring escalations are technically justified, well‑documented, and aligned with organizational standards. - Accountable for driving measurable improvements in service stability, incident reduction, and technical quality. - Accountable for delivering appropriate and accurate influence on technical practice and standards within the 2nd Line function. Note: - Fully remote working model with occasional travel to customer sites or company meetings. - Standard working week with flexibility to accommodate customer needs when required. - Participation in an evening and/or weekend on-call rota following successful completion of probation. - Working hours are 9 a.m. to 6 p.m (Cyprus time) Website: [http://www.cuttergrp.com/](http://www.cuttergrp.com/) To apply If you are interested in this position, please fill your details on the next page. All the best! [Apply now](https://talent.wisemonk.io/jobs/job_01M0VMFNXK32FTE15JJHFTF3VD) ## About Company Cutter Group Cutter Group is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting edge expertise in providing sustainable, cost-effective solutions and services delivering optimized performance of IT infrastructures. Headquartered in the UK, with subsidiaries in the Netherlands and Cyprus, the Group’s reach is far and wide. The Group has wide ranging experience across multiple sectors, including education, local and national government, financial services and many others. We have a very strong reputation with a proven track record in delivery with over 40,000 desktops deployed and managed worldwide and an extensive and diverse range of virtualized server environments. Formed in 2005 Cutter has established a reputation as a market leader in the design, deployment and support of virtualized solutions in both the desktop and data center environments. Cutter’s architects and engineers are recognized as leading technical experts in both desktop and server virtualization. We work closely with technology provider’s technical and development teams to ensure that our customers benefit from all the advantages this technology offers and we are often engaged in supporting large scale and complex deployments all over the world. Our position as the leading technical experts in this technology has led us to develop a unique business model and Cutter has developed a thriving international business. Our remote deployment and management capabilities for virtualized solutions enable us to support customers and other technology partners anywhere.